Frequently Asked Questions

Getting started is simple. Contact us by phone on 07549 434201 or 07925 538682, or use our contact form. We'll arrange a free initial consultation where we'll visit you in your home to discuss your needs and create a personalised care plan.

We understand that care needs can arise suddenly. In urgent situations, we can often arrange care within 24-48 hours. For planned care, we typically start within a week of your initial assessment.

Yes, we offer a completely free, no-obligation assessment. Our care manager will visit you at home to understand your needs and explain how we can help. There's no pressure to commit to our services.

We provide a comprehensive range of services including:

• Personal care (washing, dressing, grooming)
• Medication management and reminders
• Meal preparation and nutrition support
• Companionship and social activities
• Light housekeeping and domestic support
• Transportation to appointments
• Overnight and 24-hour care

We primarily serve Bexhill-on-Sea and surrounding areas in East Sussex. This includes Hastings, Battle, Eastbourne, and nearby villages. Contact us to check if we cover your specific location.

Yes, we offer 24/7 on-call services and can arrange round-the-clock care when needed. This includes overnight care, live-in care, and emergency support outside regular hours.

We understand the importance of continuity and always try to provide the same carers for each client. We carefully match carers to clients based on personality, interests, and care needs to ensure the best possible relationship.

Care costs vary depending on the level of support needed and frequency of visits. We provide transparent pricing during your free assessment. We can help you understand what financial support may be available.

We can help you navigate the assessment process for council funding if you haven't already applied.

We accept various payment methods including direct debit, bank transfer, and standing orders. We provide detailed monthly invoices for all services.

All our carers are fully trained, DBS checked, and insured. They receive comprehensive induction training and ongoing professional development. We maintain full public liability insurance and are registered with the appropriate regulatory bodies.

We maintain high standards through regular supervision, spot checks, and client feedback. Each client has a detailed care plan that's regularly reviewed. We encourage open communication and address any concerns immediately.

We have 24/7 on-call management support. In emergencies, carers follow established protocols and can contact our on-call team for guidance. We work closely with healthcare professionals and emergency services when needed.

Yes, we believe in transparency regarding our health and safety standards. You can view our comprehensive Health & Safety Handbook which outlines our policies, procedures, and commitment to maintaining the highest safety standards for our clients and staff.