Privacy Policy

Last updated: January 2025

1. Introduction

Kelly Carers Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our care services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number, postal address)
• Health and care needs information (for service provision)
• Emergency contact details
• Payment information (processed securely)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our care services
• Respond to your inquiries and requests
• Send administrative information and updates
• Improve our services and website
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With healthcare professionals involved in your care (with your consent)
• With regulatory bodies as required by law
• With service providers who assist in our operations (under strict confidentiality agreements)
• To protect the rights, property, or safety of Kelly Carers, our clients, or others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly.

8. Children's Privacy

Our services are not directed to children under 18, except as care recipients with appropriate guardian consent. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

11. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at the above contact details.